Our Returns & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wecare@finostrt.com. Please note that returns will need to be sent to the following address: 4115 Hahn Blvd, Haltom City, TX, 76117
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wecare@finostrt.com.
Damaged Goods Policy
If you receive a damaged item, please contact us within 7 days of delivery. We will provide instructions for returning the item and processing a replacement or refund.
Contact Us
Reach out to our customer service team via email at wecare@finostrt.com
Provide Details
Share the order number, item(s) you wish to return, and the reason for the return.
Recieve Instructions
We'll provide you with specific instructions on how to package and ship the item(s) back to us.
Process Your Return
Once we receive the returned item(s) and verify their condition, we'll process your refund or exchange as requested. Please allow 3-5 business days for processing.
Returns FAQs
Can I return sale items?
Yes, you can return sale items within 30 days of purchase, provided they meet our other return conditions. Please note that there may be restocking fees or other restrictions associated with returning sale items.
Who pays for return shipping?
You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
How long does it take to process a refund?
Once we receive your returned item and verify its condition, we typically process refunds within 3-5 business days. Please allow additional time for the refund to appear on your statement.
Can I exchange an item for a different size or color?
Yes, you can exchange an item for a different size or color. Please contact us to initiate the exchange process. We may require you to return the original item before we can ship the replacement.
